FAQs

WHERE IS SNAIL VINYLS BASED?
 
Virginia Beach, VA
 
 
WHERE DOES SNAIL VINYLS SHIP FROM?
 
Virginia Beach, VA (United States)
 
 
WHAT IS SNAIL VINYL'S RETURN AND EXCHANGE POLICY?
 
All orders are final and cannot be returned. If there is a problem with your order (it is damaged or incorrect) contact us ~ support@snailvinyls.com 
 

* Customers must notify Snail Vinyls of any issues with their order within 30 days of their order date.  This includes damaged orders or orders not received. 
 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
 
Yes. We ship free in the US, but an additional fee is added to international orders. See Shipping Information.
 
 
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
 
Your order will ship in a standard 10” white envelope with the Snail Vinyls symbol in the top left-hand corner of the envelope. Make sure you do not dispose of it, thinking it's junk mail!
Your order will ship within 3 business days. We ship every day of the week, excluding Sunday. Most likely, your order will be sent the day of or the day after your order is placed.
Domestic orders take anywhere from 2 to 10 business days to arrive, and international shipping may vary between 2 and 12 weeks.

***Customers must notify Snail Vinyls of any issues with their order within 30 days of their order date.  This includes damaged orders or orders not received. 
 
 
HOW DO I USE NAIL VINYLS, STENCILS, AND DECALS?
 
Nail vinyls and stencils are used as a guide to create flawless designs on your nail without any frustration!
  • Start with a (clear) base coat (allow to dry) and then paint over with 1 or 2 coats of your base color. Also let this color dry completely.
 
~ This step is extremely important; if the base coat(s) are not completely dry before applying nail vinyls/stencils, the adhesive on the back will tear off your base coat with it and ruin your design*
 
  • Stick your vinyl(s)/stencil on your nail whichever way you want, but make sure the sticky side is the side facing down.
 
~ We suggest that you use tweezers to remove the vinyl from the sheet, but you can use your fingers if necessary. Just be extra careful!
~ Make sure the vinyl/stencil is completely attached to your nail - to prevent "bleeding" of nail polish near the cuticles (edge of your nail), press the vinyl/stencil with your tweezers (or toothpick if you don’t have tweezers) so there is no spaces for nail polish to bleed into. 
 
  • Apply your second layer of polish (different color) over the vinyl or stencil. Only put on one coat; if the polish is too thick, the vinyl/stencil will come off messy, thus ruining your design!
 
  • Immediately after you have covered the entire nail with your second color, grab your tweezers and slowly peel off the vinyl/stencil to ensure your design remains intact. 
 
  • Add a top coat to seal your design. Wait until your second color is completely dry around the design, or your top coat will smear the colors.
 
 
Nail Decals require almost no explanation - take off the sheet and stick on your nails!  Follow the first two steps for application, apply a top coat to seal the decal to your nail, and you are done!
 
* Even if you wait for polish to completely dry, you might have the vinyl/stencil pull off your base color. This happens because the ingredients in some nail polishes stop the polish from fully drying. If this happens, remove all layers with nail polish remover and start again with a different brand or color.
 
 
WHERE DO YOU GET YOUR VINYLS?
 
All of vinyls sold on Snail Vinyls are made by us! We create and sell them ourselves; there will never be issues if you don’t receive your product sent from a “vendor”.  They are hand packed with care, and our customers' satisfaction is our top priority.
 
 
DO YOU DO CUSTOM ORDERS?
 
Email us at business@snailvinyls.com to request a new design. If we like your idea, we might create the product on our website for all to buy. “Custom” is a very broad term for what we would do – your suggested product would come to life and be available to all! 3 out of 5 requests are filled – don’t hesitate to give us ideas!
 
 
DO YOU SELL WHOLESALE?
 
For now Snail Vinyls does not sell wholesale or bulk orders – but we hope to incorporate this soon.
 
 
ARE VINYLS REUSABLE?
 
No. Once used, their adhesive wears off and the nail polish you put over warps the design.

DOES SNAIL VINYLS HAVE ANY SOCIAL MEDIA NETWORKS?
 
Absolutely!
We have an Instagram, Twitter, Tumblr, Pinterest, Youtube, and Facebook all @snailvinyls
 
HOW DO PROMOTIONS WORK?

Entering Promotional Codes

If you have a promotional discount code, please enter it in the field provided on the Place Your Order page, and click the Apply button. You will see your discount applied in the Order Summary box. Alternately, you may enter this code on the Payment Method page.

Automatic Promotional Codes

Some promotional discounts are automatically applied to your order during Checkout. If this is the case, your promotional discount will automatically be applied to qualified orders. During your online Checkout, you will see your discount applied on the Place Your Order page, as well as in the order acknowledgement e-mail we will send you.

CHANGING AND CANCELLING ORDERS 

Changing Orders

You can make changes to an order (for example, changing item quantities or deleting an item) if the items have not yet shipped. However, keep in mind that changing item quantities or deleting items may affect the eligibility of any promotional offers used with the order or related orders in a purchase.

Canceling Orders

If an order includes promotional offers, you may not be able to cancel the order if any items in the same purchase (possibly in other orders) have already shipped.

 

 

Did we miss something? Contact Us ~ support@snailvinyls.com